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Returns Policy

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REFUNDS

True Dermal Clinic has a 'no refund' policy on purchases of goods or services if you change your mind. Furthermore, our 'no refund' policy applies to medical procedures, including injectables, retail products and retail items.

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Please note that our treatments, services and packages are not transferable to other individuals and they cannot be swapped for other treatments or services. Furthermore, reservation fees typically are non-refundable but can remain on the system as a credit.

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Please refer to Victoria Consumer Affairs website below for more information:

 https://www.consumer.vic.gov.au/products-and-services/business-practices/store-policies/change-of-mind

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True Dermal Clinic reserves the right to offer alternative treatment, products or transfer of services to another client.

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SHIPPING
To return your product, please mail your product to: True Dermal Clinic, 1/524 Riversdale Road, Camberwell VIC 3124, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will not be refunded.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot be held responsible for the shipping of your returned item.

Fabulous At Every Age

  • WHAT IS MICRODERMABRASION?
    The Microdermabrasion Treatment is a skin resurfacing treatment suitable for all skin types. It combines a deep clean and exfoliation, extractions and antioxidant rejuvenation for instantly brighter, cleaner and clearer skin.
  • HOW DOES THE MICRODERMABRASION WORK?
    Using an abrasive hand-piece with vacuum suction directed onto the skin, it simultaneously exfoliates, clears blocked pores, buffs and polishes the skin for a smooth even complexion. This treatment is completed within half an hour. The Microdermabrasion treatment buffs and polishes the surface of the skin, stimulating the receptors in the epidermis which in turn stimulates the production of new skin cells in the deepest layer of the epidermis. This encourages the production of new epidermal skin cells, while the buffing and polishing action removes dead skin cells from the surface. Together this process creates glowing skin, refreshed with bright new skin cells. As we age the regeneration of skin cells slow down leaving our skin looking dull and lifeless, showing wrinkles, pores and old acne scarring, by stimulating the upper layers of the skin, we will begin the process of regeneration. We recommend combining with Skin Needling treatments to stimulate the second layer of the skin, the dermis. Clinical trials and studies of microdermabrasion show a smoother, more even and healthier looking epidermis. The results of Microdermabrasion are instant with little downtime. Your skin may be pink immediately after treatment, this subsides over the next few hours. For those with a more sensitive skin type it may appear pink to red until the next day.
  • WHAT ARE THE SIDE EFFECTS?
    It is normal to experience some redness immediately post treatment, which usually subsides within a few hours. Some people may experiences dryness or peel several days post treatment as the skin cells shed and fresh new skin cells are brought to the surface.
  • HOW MANY SESSIONS DO I NEED?
    You will notice improvements immediately after your first treatment. One treatment will improve the skin, however a series of treatments will give you long-term stimulation of the epidermis, leading to fresher, brighter looking skin. Depending on your age or the nature of why you are having the treatment, your skin therapist will discuss with you how many sessions it will take to get the results you're looking for. We recommend a course of 6 to 12 sessions depending on your skin focus and a maintenance session with every change in season.
  • WHAT HAPPENS DURING MY TREATMENT?
    The Microdermabrasion is performed as a multi-step process. First we will deeply cleanse and exfoliate your skin. Next we will perform the Microdermabrasion on your skin, and then apply a pumpkin enzyme peel to smooth the skin. This is followed by an extraction of blackheads and whiteheads. The final step offers rehydration where hyaluronic, peptides and an infusion of antioxidants and essential nutrients is applied to the skin. The entire treatment takes 30 minutes.
  • WHAT CAN I EXPECT AFTER MY TREATMENT?
    You may experience slight redness for up to an hour following your treatment, similar to that after a workout. Otherwise you will notice instantly fresher, dewy, clear and glowing skin.
  • WHAT PRECAUTIONS CAN I TAKE PRE AND POST TREATMENT?
    As we have removed layers of dead skin cells, we recommend no scrubs, acids or anything harsh for 24-48 hours post treatment. We also recommend to not use any harsh products on the skin for at least two days before a treatment – specifically no Vitamin A or home masks. We always recommend the daily use of SPF 30 sunscreen to prevent the skin becoming sun damaged. Please apply at least once every two hours when out in the sun.
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